Yes, you can modify or cancel your order. Please contact us as soon as possible by calling us at (+351) 210 508 653 or by emailing support@madeinmarket.eu. You can also use the chat widget at the bottom-right of the page to reach us. We will do our best to assist you in modifying your order as long as it has not been shipped.

If you need to cancel your order, please note that it must be done before it is shipped. Once the order has been shipped, we won't be able to cancel it. Therefore, it is important to notify us as soon as possible to avoid any inconvenience.

If you receive a damaged or a product is missing, please contact us immediately by calling +351 210 508 653 or emailing support@madeinmarket.eu. You can also reach out to us using the Chat Widget at the bottom-right of the page.

We apologize for any inconvenience this may have caused and will do our best to resolve the issue as quickly as possible.

Yes, you will receive an email with the order description when it is placed. After your order has been delivered, you will receive another email with an invoice or receipt that includes the description and final cost of your purchase (including any adjustments for unavailable products). The invoice will be issued by a certified invoicing program and will include any applicable Value Added Tax (IVA) based on the customer's country.

For more information, please check out buying goods online from within the European Union.

If you have store credit available, you can easily apply it to your order during checkout. On the payment page, simply check the option “Apply Store Credit” — this box appears above all other payment methods.

Once selected, the available credit will be automatically deducted from your order total. If there’s still a remaining balance, you can pay it using your preferred payment method just below.

💡 Tip: If you don’t see the option, make sure you’re logged into your account with the email linked to your credit.

At Made in Market, we are constantly updating and expanding our product offerings to meet the needs of our customers. If you are unable to find the product or brand you are looking for, please don't hesitate to contact us. We will do our best to add the product to our store whenever possible.

If you have noticed a price difference between the items in your shopping cart and the final checkout page, there is a chance that this could be caused by taxes and fees applicable to the delivery country. The prices listed on our online store already include local taxes and Value Added Tax (VAT). However, if your delivery address is different from the country you are browsing on our website, the price may be updated based on the applicable taxes and fees of the delivery country.

To ensure that you are seeing the correct prices for your order, we recommend that you verify your delivery country and preferred language at the footer of our website. In some cases, visitors to our website may not be redirected automatically to their correct region due to technical issues or privacy settings.

If you have checked your delivery country and the prices are still different, please contact our customer service team.

When making a purchase on our website and selecting a delivery country, the prices will be updated to reflect the local currency of that country (for example, Swedish kronor for deliveries in Sweden) due to applicable taxes and duties. Even when paying through third-party providers, such as PayPal, the final amount will be converted to the local currency based on the current exchange rate and the third-party provider's conversion fees.

If you prefer, you also have the option to make the payment via bank transfer, converting the order amount from the local currency to euros according to the current official exchange rate (Source: Banco de Portugal) at the time of purchase.

If you have any further questions or need additional assistance, feel free to contact us.

This surcharge is applied automatically after your order is placed when it includes products from different customs categories (tariff lines). Due to technical limitations, it cannot be calculated during checkout. The fee is charged by us to cover the additional administrative work required for customs clearance.

For formal customs entries exceeding 3 tariff lines, a surcharge is applied starting from the 4th line, at a rate of €5 per additional tariff line. This ensures we can properly declare and ship your order in compliance with international customs regulations. Payment is required for your order to be fulfilled and shipped.

Refrigerated products like certain meats, cheeses, and dairy items are shipped with thermal protection to help maintain the correct temperature during transit. To ensure product safety and freshness, we highly recommend selecting express shipping and providing a delivery address where someone can immediately refrigerate or consume the items upon arrival.

Refrigerated items should not be redirected to Parcel Shops or Pickup Points, as these locations may not store them under appropriate conditions. We also recommend tracking your shipment closely to guarantee a smooth and flawless delivery.

Please note that some countries or regions may restrict the import of animal-based products or require special licenses. It is the customer’s responsibility to check local import regulations before ordering, as some items may be blocked or returned by customs. In countries with strict import controls and quarantine procedures (e.g. Australia and Canada) customs clearance may also cause unexpected delays.

If you have any questions, feel free to reach out. We’re always happy to assist you!

At Made in Market, we work every day to bring you authentic and delicious products from Brazil, Portugal, and many other special corners of the world. However, some of these items, especially those coming from Brazil, may have shorter shelf lives than what you’re used to. Here’s why:

🇧🇷 Brazilian products: naturally shorter shelf lives

Many Brazilian products, such as sweets, flours, snacks, and even refrigerated goods like cheeses or spreads, are produced with shorter shelf lives due to local climate conditions, logistics, and regulations. On top of that, ocean freight to Europe can take several weeks, further reducing the time available for consumption once the product reaches your door.

❄️ Refrigerated items: handle with care

Items like cheeses, dairy spreads, requeijão, and other temperature-sensitive goods may also have naturally shorter Best Before or Use-By dates, regardless of their origin. Even though we use thermal protection and recommend express shipping, we strongly advise that you:

• Avoid ordering large quantities, if you don’t plan to consume them shortly after delivery.
• Check the best before date before purchasing (our customer care team is happy to help if you have any questions).
• Store them properly right away, ideally refrigerating them immediately upon arrival.

🧠 A helpful reminder: “Best Before” ≠ “Bad After”

The Best Before or Use-By date printed on our products indicates the period during which the manufacturer guarantees peak quality, taste, texture, and nutrients, as long as the item is unopened and properly stored. That doesn’t mean the product becomes unsafe right after the date. Many items remain perfectly safe and enjoyable even afterward.

Trust your senses: look, smell, taste, and if anything seems off, we’re here to make it right.

If you have questions about the shelf life of a specific product or need guidance on how to store it properly, don’t hesitate to contact our customer support team. We’re always happy to assist you.

The maximum weight deviation should not exceed 30%. We package our products as carefully as possible, but with fresh or natural items, slight variations in weight may occur.

If you notice a larger deviation, please don’t hesitate to contact us directly — either by phone at +351 210 508 653 or via email at support@madeinmarket.eu so we can find a suitable solution together.