Refund Policy

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
  • To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return questions via email, phone, or chat.
  • Unfortunately, we cannot accept returns on gift cards.

In case of dissatisfaction with a particular product, the customer may always exercise the right to free termination of the contract upon receipt of the order, not being required to indicate the reason for return, and simply proceed with the same with the courier who is making the delivery. The amount paid for the returned product will be refunded later, according to the payment method chosen for the order.

The right to free contract resolution can also be exercised by phone +351 210508653 or by mail at info@madeinmarket.eu, in which case the products must be returned within 14 days from the date of reclamation, as long as they are in the same condition in which they were purchased, i.e., with complete packaging and, if applicable, with manuals, parts, and accessories. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. The customer is responsible for any depreciation produced by any kind of manipulation other than those needed to establish the product’s nature, characteristics, and correct functioning. The amount paid for the returned product will be refunded, according to the payment method selected for the order, upon receipt of the product.

Made in Market® does not accept returns of the following products:

  1. Perishable products that deteriorate upon return;
  2. Products with limited durability that are compromised by the return
  3. Sealed products, not subject to return for health or hygiene reasons, which have been opened after delivery;
  4. Made in Market® Gift Cards;

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Cancellation policy
Consumers have a fourteen-day right to withdraw.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or have taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (Impeccable Place: Warehouse & Distributions LDA, Parque Industrial Armés Bloco 3, Armazém S, 2715-771 Sintra, Lisboa, Portugal, info@madeinmarket.eu, telephone: +351 210 508 653) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send notification of the exercise of the right of withdrawal before the expiration of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to Made In Portugal & Brasil e.K. (Karl-Theodorstrasse 18A, 80803 Munich, Germany) without undue delay and, in any case, no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiration of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract but which can be delivered at the earliest 30 days after the conclusion of the contract, and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.

Model cancellation form
(If you wish to cancel the contract, please fill out and return this form.)

To Impeccable Place: Warehouse & Distributions LDA Parque Industrial Armés Bloco 3, Armazém S, 2715-771 Sintra, Lisboa, Portugal, info@madeinmarket.eu

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following:
  • goods (*)/provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date(s)

(*) Delete where not applicable.

Special notes
If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed, in particular, if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and revoke the loan agreement if you are also entitled to a right of revocation.