Shipping policy

Shipping Costs

1. Shipping has a fixed cost for orders from 0 to 5 kilos, from 5 to 15 kilos, and 15 to 30 kilos and depends on the region of destination indicated by the customer. 
2. Free Shipping for orders over 49€: Portugal (exluding Islands)
3. Free Shipping for orders over 69€: Spain, Madeira, Açores
4. Free Shipping for orders over 99€: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland
5. Free Shipping for orders over 149€: Switzerland
6. Free Same-Day Local Delivery from 9 am to 9 pm for orders over 49€ : Munich (Germany), Lisbon (Grande Lisboa)

Delivery

1. MADE IN MARKET® provides several hypotheses of day and time of delivery so that the customer can receive the order when it suits him or her best.
2. Delivery from 1 (national) to 7 (international) working days. Large orders or orders delivered to unurbanized regions may take longer.
3. Local Delivery is made on the day and time selected by the customer. Should any unforeseen event occur, MADE IN MARKET® will contact the customer as quickly as possible.
4. Delivery is made to the address given by the customer.
5. All deliveries are made by CTT Expresso, UPS®, FedEx TNT®, DHL® or GLS®, and MADE IN MARKET® cannot be held responsible for delays in deliveries that cannot be attributed to it.
6. After sending the order the customer will receive a shipping confirmation email which will include a link with information that allows the tracking of the order and thus organize the delivery with some accuracy.
7. Orders that are possibly damaged must be received by the customer so that the customer does not incur any costs when returning the goods. The value of damaged products will be refunded after validation by MADE IN MARKET®, alternatively, the customer may choose to receive a coupon without validity for use in any order you may make.
8. Any damage to the products delivered should be reported immediately to the courier who will make the delivery through the form provided for this purpose. A complaint may also be filed with the customer support service. The answer to the complaint submitted by either of these two ways is presented in the maximum period of 48 hours.
9. MADE IN MARKET® delivers to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (Continental and Islands), Romania, Slovakia, Slovenia, Spain (except the Canary Islands, Ceuta, and Melilla), Sweden, Switzerland.
10. Deliveries made in a foreign country will be made by the company that presents the best rate for the customer.